In an effort to better communicate what I do for a client or an employer, I’ve created a document that describes the various user experience activities I might do as part of a software project.
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Are You Checking Out When Designing Checkout Online?
If you own an ecommerce site or business, you need to realize pure and utter disgust happens even faster on your own sites, than in this brilliant video, if the buying experience is not efficient, non-painful or the best case scenario: surprisingly delightful in comparison to other online purchasing experiences.
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Are Recommendations Engines Circumventing User-Focused Design?
A dangerous trend is making users of ecommerce sites and software unwitting victims in the quest for more revenue. Though money certainly does make the world go ‘round, and the strong flow of money aids the greater good, the latest features being demanded by marketing departments (not necessarily users) are “Recommenders” designed to keep visitors on a site, spending their hard-earned dollars.
Read MoreThis fun post pulls lessons from beloved fairy tales to show how these stories shape what we learn about surviving in the world, and how that translates to our digital environment.
7 Lessons That Fairy Tales Teach Us About User Experience (UX) Design
When the Buyer is Not the User
When it comes to enterprise software purchases, several scenarios exist and often the buyer is not the one who will actually use the technology. This can cause all sorts of issues for the end user – but user experience professionals can help ease the pain.
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