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All articles filed in USABILITY

Fresh Ideas User ExperienceMarch 13, 2017March 13, 2017

How to Rate the Usability of Any Experience

A friend on Twitter asked me not long ago how I would rate “ease of use” as she needed to make a case to her managers of the severity of a product’s issues she is working on. She knew “good, bad or average” wasn’t informative enough, so I shared with her how I analyze product usability of features, UI components and workflow, and thought this might help others too.

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Fresh Ideas Psychology Research & AnalysisJuly 2, 2016July 2, 2016

Shadowing the User: The Value of a Field Study

One of my favorite usability analysis activities to do is the Field Study. Talking to real users of your products in any capacity… on the phone, at a party, in a formal or informal test session… anywhere, is always interesting and insightful, but nothing is more revealing than watching them in their natural habitat.

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Ecommerce User ExperienceJune 26, 2016June 26, 2016

Are You Checking Out When Designing Checkout Online?

If you own an ecommerce site or business, you need to realize pure and utter disgust happens even faster on your own sites, than in this brilliant video, if the buying experience is not efficient, non-painful or the best case scenario: surprisingly delightful in comparison to other online purchasing experiences.

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Welcome to Fresh Practices!

This sidebar is frankly awful, don't you think? It is on the list of things to do, whilst job hunting and trying to complete one of the key sections here, my 'Fresh Practices' – the things I do to make sites, software and physical experiences better, as a user experience designer, researcher and consultant.

Use the navigation top of page to browse the site and know that this sidebar will someday reflect the depth and breadth of both my capabilities and desire to please you. Just not today. :-)

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