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All articles filed in customer experiences

User ExperienceJune 25, 2016

Be Honest: Do You Provide Customer Service, or an Endless Loop of Hoop-Jumping Hell?

I am about to relate a true story. I’m sure many of you have had similar experiences with utilities and service providers of all types. This one is loaded with problems that need to be solved.

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Welcome to Fresh Practices!

This sidebar is frankly awful, don't you think? It is on the list of things to do, whilst job hunting and trying to complete one of the key sections here, my 'Fresh Practices' – the things I do to make sites, software and physical experiences better, as a user experience designer, researcher and consultant.

Use the navigation top of page to browse the site and know that this sidebar will someday reflect the depth and breadth of both my capabilities and desire to please you. Just not today. :-)

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