One of my favorite usability analysis activities to do is the Field Study. Talking to real users of your products in any capacity… on the phone, at a party, in a formal or informal test session… anywhere, is always interesting and insightful, but nothing is more revealing than watching them in their natural habitat.
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In an effort to better communicate what I do for a client or an employer, I’ve created a document that describes the various user experience activities I might do as part of a software project.
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The mindset of continual observation, analysis, and discussion can help you become a “predictor of the future” – your lucky guesses become more accurate because you recognize patterns and emerging trends when you are constantly audit the impact of what you are releasing.
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